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tools and decision making

tools and decision making

Project description
How do you determine which tool is most appropriate?

What are the most appropriate tools for responding to this scenario?

 

Using this scenario?
The Information Technology department of GHI organization recently experienced a system outage that left staff in the organization unable to access their primary billing software application for several hours. Leaders in the organization noticed this disruption of workflow. They wanted to know the contributing causes and the root causes of this outage so systems could be implemented to ensure no future disruption. With your knowledge of tools used for decision making, which tools would be most effective for addressing this situation?

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